Terms of service
1. Introduction
Welcome to Comfy Hound (“we,” “us,” “our”). By accessing and using our website, located at https://comfyhound.com/, you agree to be bound by these Terms of Service (“Terms”). Please read these Terms carefully before using our services. If you do not agree to these Terms, you must not use our website.
2. General Terms
These Terms govern your use of our website, services, and the purchase of products.
We reserve the right to update or change these Terms at any time. Any changes will be posted on this page, and the revised Terms will take effect immediately upon posting.
3. Products and Pricing
All products listed on our website are subject to availability. In the event of an out-of-stock situation, we will notify you as soon as possible and provide alternative solutions (e.g., a refund, backorder, or exchange).
Prices for products are as listed on our website. We reserve the right to change prices at any time, but any price changes will not affect orders already placed.
Product descriptions, images, and specifications are provided as accurately as possible. However, we cannot guarantee that your device or monitor will display the colours or features correctly.
4. Order Process
When you place an order, you are making an offer to purchase the product(s) listed in your order, subject to these Terms.
Once you place an order, you will receive an order confirmation email. This is an acknowledgment that we have received your order, but does not constitute an acceptance of your order.
We reserve the right to accept or decline your order at any time for reasons such as product unavailability, pricing errors, or suspicion of fraud.
5. Payment
We accept payments via Stripe.
All payments must be made in full at the time of purchase. If payment cannot be processed, the order will not be confirmed, and no products will be shipped.
6. Shipping and Delivery
We aim to process and ship your order within 5 business days, subject to stock availability.
Shipping times vary based on your location and the chosen shipping method. Estimated delivery times will be provided at checkout.
You are responsible for providing the correct shipping address. We are not liable for delayed or undelivered items due to incorrect information provided by you.
7. Returns, Refunds, and Cancellations
Right to Cancel: Under UK consumer law, you have the right to cancel your order within 14 days of receiving your product. For more details, please see our returns and refund policy for more information.
Faulty or Damaged Items: If your product is faulty or damaged upon arrival, please contact us immediately. We will provide information on how to return your item and issue a refund or replacement at no cost to you.
Refund Process: Refunds will be processed to the original payment method used at the time of purchase.
8. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please review our Privacy Policy.
9. Use of Website
You agree to use our website in accordance with all applicable laws and regulations. You may not use the website to engage in any unlawful or harmful activities.
We reserve the right to suspend or terminate your access to the website at our discretion if we suspect any misuse or violation of these Terms.
10. Limitation of Liability
We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or purchase of products, including, but not limited to, any loss of profits, business, or data.
Our total liability in relation to any product purchased from our site will be limited to the amount paid for that product.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom.
Any disputes related to these Terms will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
12. Contact Us
If you have any questions about these Terms or need assistance, please contact us at:
Email: support@comfyhound.com